links for 2010-05-07
Estimated reading time: 0 minutes, 27 seconds
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Design for experience is still largely new and uncharted territory. To navigate this world of co-creation and participatory design we need new tools and new literacies.
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The model for sustaining customer loyalty is reverse engineering user awesomeness. Doing things that continue to let them say, "I'm awesome" because of things your product lets them do. Helping people kick ass FTW.
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