{"id":1138,"date":"2010-09-27T13:58:54","date_gmt":"2010-09-27T18:58:54","guid":{"rendered":"http:\/\/www.smallfarmdesign.com\/blog\/?p=1138"},"modified":"2019-10-14T18:26:25","modified_gmt":"2019-10-14T23:26:25","slug":"why-features-are-problems","status":"publish","type":"post","link":"http:\/\/www.smallfarmdesign.com\/blog\/2010\/09\/27\/why-features-are-problems\/","title":{"rendered":"Why Features Are Problems"},"content":{"rendered":"

It has long been the notion that features sell more products. Logic suggests that if my competitor adds feature \u00e2\u20ac\u02dcx\u00e2\u20ac\u2122 then of course I need to add feature \u00e2\u20ac\u02dcx\u00e2\u20ac\u2122 plus feature \u00e2\u20ac\u02dcy\u00e2\u20ac\u2122 and \u00e2\u20ac\u02dcz\u00e2\u20ac\u2122 to create a better product. However, with each feature that gets added you also add complexity and choice<\/strong>.<\/p>\n

\"choice01\"<\/p>\n

Choice Leads to Decisions, Then Questions<\/h3>\n

Since a person has the choice of one product with feature \u00e2\u20ac\u02dcx\u00e2\u20ac\u2122 and another product with features \u00e2\u20ac\u02dcx, y and z\u00e2\u20ac\u2122 a person must choose which product and feature set they want. The person is forced to make a decision<\/strong>. \u00e2\u20ac\u0153Do I choose \u00e2\u20ac\u02dcproduct a\u00e2\u20ac\u2122 or do I choose \u00e2\u20ac\u02dcproduct b\u00e2\u20ac\u2122?\u00e2\u20ac\u009d <\/p>\n

And with every decision comes a series of questions<\/strong>. \u00e2\u20ac\u0153Does \u00e2\u20ac\u02dcproduct a\u00e2\u20ac\u2122 do the same thing as \u00e2\u20ac\u02dcproduct b\u00e2\u20ac\u2122 ?\u00e2\u20ac\u009d \u00e2\u20ac\u0153Do I need \u00e2\u20ac\u02dcfeature z\u00e2\u20ac\u2122, will I ever use it?\u00e2\u20ac\u009d <\/p>\n

Since most people are looking to validate their choice they will look to maximize the amount of value they receive. Assuming cost is the same, the product that has more features logically indicates that the person would be getting a better value (why would buy only one feature if I can get three at the same price?) by choosing it over the product with fewer features.<\/p>\n

\"choice02\"<\/p>\n

When It Becomes Too Much<\/h3>\n

However there comes a point when the number of new features adds so much complexity that they outweigh the product\u00e2\u20ac\u2122s usefulness. The person begins to question how to use the product and if they will actually be able to complete their task. When this happens the person quickly becomes frustrated, throws their hands up in the air and begins to look for a simpler solution (What the F*ck Moment<\/strong>). <\/p>\n

The person has lost all confidence that the product will actually let them do their job.<\/p>\n

\"choice03\"<\/p>\n

Elegant Solutions<\/h3>\n

So then how do you overcome this? By designing an elegant solution<\/strong>. An elegant solution is a solution focuses on what a person really cares about. The person doesn\u00e2\u20ac\u2122t really <\/em><\/strong>care about any one feature instead they care about completing their task. Find a way that allows them to complete their task while at the same time feeling really good about themselves for doing it. <\/p>\n

Don\u00e2\u20ac\u2122t force the person to understand the complexity of your product, you do that. Let them be awesome.<\/p>\n

Need Help Creating Elegant Solutions?<\/h3>\n

If you would like help creating elegant solutions that make your customers be awesome email me<\/a> or give me a call at 330.648.FARM<\/p>\n","protected":false},"excerpt":{"rendered":"

It has long been the notion that features sell more products. Logic suggests that if my competitor adds feature \u00e2\u20ac\u02dcx\u00e2\u20ac\u2122 then of course I need to add feature \u00e2\u20ac\u02dcx\u00e2\u20ac\u2122 plus feature \u00e2\u20ac\u02dcy\u00e2\u20ac\u2122 and \u00e2\u20ac\u02dcz\u00e2\u20ac\u2122 to create a better product. However, with each feature that gets added you also add complexity and choice. Choice Leads to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,7,14,5,6],"tags":[],"class_list":["post-1138","post","type-post","status-publish","format-standard","hentry","category-design","category-small-business","category-usability","category-user-experience","category-website-design"],"_links":{"self":[{"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/posts\/1138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/comments?post=1138"}],"version-history":[{"count":18,"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/posts\/1138\/revisions"}],"predecessor-version":[{"id":1182,"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/posts\/1138\/revisions\/1182"}],"wp:attachment":[{"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/media?parent=1138"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/categories?post=1138"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/tags?post=1138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}