{"id":79,"date":"2007-10-22T13:04:42","date_gmt":"2007-10-22T18:04:42","guid":{"rendered":"http:\/\/smallfarmdesign.com\/blog\/2007\/10\/22\/a-gift-an-e-commerce-site-and-bad-navigation\/"},"modified":"2019-10-14T18:28:51","modified_gmt":"2019-10-14T23:28:51","slug":"a-gift-an-e-commerce-site-and-bad-navigation","status":"publish","type":"post","link":"http:\/\/www.smallfarmdesign.com\/blog\/2007\/10\/22\/a-gift-an-e-commerce-site-and-bad-navigation\/","title":{"rendered":"A Gift, an E-commerce Site and Bad Navigation"},"content":{"rendered":"<p>A recent online experience got me thinking more about how e-commerce sites really should <a href=\"http:\/\/smallfarmdesign.com\/blog\/2007\/09\/29\/ecommerce-sites-need-to-focus-on-usability\/\">focus in on what a usable site<\/a> consists of.<\/p>\n<h3>A quick story. <\/h3>\n<p>Our middle son is having a birthday in a couple of weeks and my wife went online to order a gift he wanted (The Mystery Rock &#8211; an archeologist&#8217;s excavation kit). She knew what he wanted since he marked the item in the catalog. She had a couple of questions about whether he really wants, and if he&#8217;ll enjoy it, etc. so called me to get my opinion.<\/p>\n<p><a href='http:\/\/smallfarmdesign.com\/blog\/wp-content\/uploads\/2007\/10\/youngex02.jpg' title='Mystery Rock'  rel=\"lightbox\"><img src='http:\/\/smallfarmdesign.com\/blog\/wp-content\/uploads\/2007\/10\/youngex02sm.jpg' alt='Mystery Rock' \/> View larger image<\/a><\/p>\n<p>I proceed to go to the website and try to find the gift in question. Here is where it falls apart.<\/p>\n<p>Upon arriving at the homepage I begin my hunt for a link that will take me to where I think I need to go. But in looking at the options I pause and begin to wonder where to go. <\/p>\n<p>I&#8217;m presented with &#8220;Gifts by Age,&#8221; pretty straightforward but I skipped right over these, I had an idea what I was looking for. Instead, I went to &#8220;Toys by Category.&#8221;<\/p>\n<p>Now, my mind begins running through the scenarios listed below:<\/p>\n<ul>\n<li>Science Activities &#8211; archeology is science, but maybe this toy requires some more cognitive thought <\/li>\n<li>Cognitive Play &#8211; hmm, pounding a rock, OK probably not here<\/li>\n<li>Creative Activities &#8211; it definitely is a creative idea, but how much creativity is involved finding bones?<\/li>\n<li>Outdoor Activities &#8211;  I guess it could be messy, kids + dirt = mess<\/li>\n<\/ul>\n<p><a href='http:\/\/smallfarmdesign.com\/blog\/wp-content\/uploads\/2007\/10\/youngex01.jpg' title='Image of the navigation that caused my confusion'  rel=\"lightbox\"><img src='http:\/\/smallfarmdesign.com\/blog\/wp-content\/uploads\/2007\/10\/youngex01sm.jpg' alt='Image of the navigation that caused my confusion' \/>View larger image<\/a><\/p>\n<p>Meanwhile, as I try to figure out what to click, my wife, who has already read me the entire description from the catalog is wondering what the heck I&#8217;m doing and wants an answer.<\/p>\n<p>I decided to just search for the product number, which got me there quickly and I was able to answer my wife&#8217;s question (I believe she had already made the decision while I was having navigation woes). <\/p>\n<p>Needless to say the navigation failed me. Had we not had the catalog the site may have failed me, in turn the site would have lost a sale. <\/p>\n<p>As I&#8217;ve mentioned in another post <a href=\"http:\/\/smallfarmdesign.com\/blog\/2007\/09\/29\/ecommerce-sites-need-to-focus-on-usability\/\">e-commerce sites need to focus on usability<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A recent online experience got me thinking more about how e-commerce sites really should focus in on what a usable site consists of. A quick story. Our middle son is having a birthday in a couple of weeks and my wife went online to order a gift he wanted (The Mystery Rock &#8211; an archeologist&#8217;s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,13,5],"tags":[],"class_list":["post-79","post","type-post","status-publish","format-standard","hentry","category-bridge-experience","category-ecommerce","category-user-experience"],"_links":{"self":[{"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/posts\/79","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/comments?post=79"}],"version-history":[{"count":1,"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/posts\/79\/revisions"}],"predecessor-version":[{"id":1541,"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/posts\/79\/revisions\/1541"}],"wp:attachment":[{"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/media?parent=79"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/categories?post=79"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.smallfarmdesign.com\/blog\/wp-json\/wp\/v2\/tags?post=79"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}